Jands Service Department

The Jands Service Department can repair, service, and upgrade Jands manufactured and distributed products. We are also a source for spare parts and repair advice.

Book your service or repair.

Sometimes life happens. From simple software updates to more complex rebuilds. You can book your item in for repair here.

You must obtain a “Call / Return Number” to have your equipment serviced or repaired. Equipment which arrives without a call number will experience significant delays and may be returned unrepaired if insufficient information is supplied.

Click below to obtain a Call / Repair Number, or use the form to get in contact. 

Book your item in for repair

If you require advice regarding an item that may need service, please fill out the form on this page.

If you require a job number (RA/RMA), please complete the online request form here, complete a service request form, or email repairs@jands.com.au. We discourage calling Jands with your repair, as it can be more time consuming for you if we cannot locate your serial number.

If you require assistance with Spare Parts, whether you have part number, or require assistance with finding a part by description, email Spare Parts: spareparts@jands.com.au

Whilst we do like to speak to you, due to a high number of calls coming through the department, please check through the Service Department FAQ’s before calling, as a lot of common questions and answers can be found there.